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Terms of Service

Last Updated: September 30, 2026

These Terms of Service (the "Terms") govern your access to and use of the Caduvo platform, website, applications, APIs, reports, and related services (collectively, the "Service") operated by Product Via Ai, Inc. (the "Company", "we", "us", or "our"), available at https://caduvo.com.

Contracting entity. The Service is owned and operated by Product Via Ai, Inc., a Delaware corporation. "Caduvo" is a product and brand name of Product Via Ai, Inc. and is not a separate legal entity. Product Via Ai, Inc. is the sole party contracting with you under these Terms, and all rights, obligations, and liabilities described in these Terms are those of Product Via Ai, Inc.

1. Acceptance of Terms

By creating an account or checking the "I agree" box during registration, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

We reserve the right to modify these Terms at any time, with or without notice. Modified Terms are effective when posted at https://caduvo.com. Your continued use of the Service after any modification constitutes acceptance of the modified Terms. It is your responsibility to review these Terms periodically.

If you use the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

2. Service Description

The Service is a software platform that provides analytical and decision-support tools for the medical device industry. The Service may include, without limitation: reimbursement and coding analysis (including CPT/HCPCS code matching), payer coverage analysis, regulatory pathway analysis, freedom-to-operate and patent landscape screening, financial modeling, coverage policy monitoring, competitive intelligence, document analysis, investor data rooms, blog content, and API access.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and without liability to you. We do not guarantee availability, uptime, or any specific functionality.

No professional advice. THE SERVICE PROVIDES INFORMATIONAL DECISION SUPPORT ONLY. OUTPUTS OF THE SERVICE — INCLUDING REPORTS, CODE MATCHES, COVERAGE ANALYSES, REGULATORY PATHWAY RECOMMENDATIONS, FREEDOM-TO-OPERATE SCREENS, AND FINANCIAL MODELS — DO NOT CONSTITUTE LEGAL, REGULATORY, MEDICAL, REIMBURSEMENT, CODING, FINANCIAL, INVESTMENT, OR OTHER PROFESSIONAL ADVICE, AND DO NOT CREATE ANY PROFESSIONAL-CLIENT RELATIONSHIP. OUTPUTS MAY BE GENERATED IN WHOLE OR IN PART BY AUTOMATED AND ARTIFICIAL-INTELLIGENCE SYSTEMS AND MAY CONTAIN ERRORS, OMISSIONS, OR OUTDATED INFORMATION. YOU ARE SOLELY RESPONSIBLE FOR INDEPENDENTLY VERIFYING ALL OUTPUTS WITH QUALIFIED PROFESSIONALS BEFORE RELYING ON THEM FOR ANY REGULATORY SUBMISSION, BUSINESS, CLINICAL, LEGAL, OR FINANCIAL DECISION.

Not a consumer reporting agency. The Service compiles information about healthcare professionals and other individuals from public government records (including CMS provider utilization data, CMS Open Payments, NPPES, ClinicalTrials.gov, and similar public sources). The Company is not a "consumer reporting agency" and no output of the Service is a "consumer report," as those terms are defined in the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. ("FCRA"). You may not use the Service, or any information obtained through it, in whole or in part, as a factor in establishing any individual's eligibility for credit, insurance, employment, housing, healthcare credentialing or privileging, government benefits or licenses, or for any other purpose that would cause the information to constitute a consumer report or subject the Company to the FCRA.

3. User Accounts and Responsibilities

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate, current, and complete information when registering and keep it updated. The Company has no obligation to verify the identity of any user. We may reclaim usernames, workspace names, or account identifiers at our discretion.

You must be at least 18 years of age to use the Service.

4. Acceptable Use Policy

You agree not to, and not to permit any third party to:

  • Use the Service for any illegal purpose or in violation of any applicable law or regulation;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, prompts, or underlying algorithms of the Service;
  • Scrape, crawl, harvest, or extract data from the Service by automated means without our prior written permission;
  • Circumvent, disable, or interfere with security-related features of the Service, including usage limits and access controls;
  • Resell, sublicense, or redistribute the Service or its outputs as a competing product or service;
  • Interfere with or disrupt the integrity or performance of the Service or its infrastructure;
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • Attempt to gain unauthorized access to the Service, other users' accounts, or related systems;
  • Transmit viruses, malware, or any other malicious code;
  • Infringe the intellectual property, privacy, or other rights of any third party;
  • Attempt to identify or re-identify any individual or establishment appearing in de-identified, aggregated, or statistical data presented in the Service, or link any Service data to any other dataset for the purpose of identifying any individual or establishment;
  • Use information about any individual obtained through the Service for any purpose prohibited by Section 2, including any purpose covered by the Fair Credit Reporting Act;
  • Harass, abuse, or harm another person; or
  • Use the Service to develop, train, or improve a competing product, including training machine-learning models on Service outputs.

Outreach to individuals. If you contact any individual identified through the Service (including physicians and other healthcare professionals), you are solely responsible for (a) independently verifying that individual's identity and information before contact, and (b) complying with all laws and rules applicable to your outreach, including without limitation the CAN-SPAM Act, the Telephone Consumer Protection Act, state telemarketing and privacy laws, and any professional or industry codes governing interactions with healthcare professionals. The Company compiles public-record information only, does not direct or participate in your outreach, and has no liability for your outreach or marketing activities.

5. Intellectual Property

All content, software, code, design, reports, data compilations, logos, and trademarks comprising the Service are the property of the Company or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and its outputs for your internal business purposes.

Your content. You retain ownership of documents, device descriptions, and other content you submit to the Service ("User Content"). You grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, and modify User Content solely as necessary to operate and provide the Service to you and your organization. This license terminates when you delete the User Content or close your account, except that the Company may retain anonymized, aggregated derivatives that do not identify you or your organization. You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate any law or third-party right.

Nothing in these Terms grants you any right to use the Company's names, logos, or trademarks.

6. Payment Terms

Certain features of the Service require a paid subscription. By subscribing, you agree that:

  • All fees are non-refundable unless expressly required by applicable law;
  • We may change pricing at any time with notice, effective at your next billing cycle;
  • You are responsible for all applicable taxes, duties, and governmental charges;
  • Subscriptions renew automatically at the end of each billing period unless cancelled before renewal;
  • No prorated refunds are provided for partial billing periods or unused capacity (including unused report quotas);
  • Free trials, discounts, and promotional pricing (including startup discounts) may be modified or withdrawn at any time, and eligibility may be verified;
  • Payments are processed by a third-party payment processor (Stripe); we do not store your full payment card details; and
  • We may suspend the Service immediately for non-payment.

7. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach any provision of these Terms. You may terminate at any time by discontinuing use of the Service and deleting your account. Upon termination, your license to use the Service ceases immediately, and we may delete your data in accordance with our Privacy Policy.

Survival: All provisions that by their nature should survive termination shall survive, including without limitation intellectual property provisions, warranty disclaimers, limitation of liability, indemnification, and dispute resolution/arbitration.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, UNINTERRUPTED OR ERROR-FREE OPERATION, SECURITY, AND FREEDOM FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT ANY OUTPUT OF THE SERVICE (INCLUDING AI-GENERATED REPORTS AND ANALYSES) WILL BE ACCURATE, COMPLETE, CURRENT, OR RELIABLE, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED. DATA PRESENTED IN THE SERVICE IS DERIVED FROM THIRD-PARTY AND GOVERNMENT SOURCES (INCLUDING FDA, CMS, AND USPTO PUBLICATIONS) THAT MAY THEMSELVES CONTAIN ERRORS OR BE OUT OF DATE.

INFORMATION ABOUT HEALTHCARE PROFESSIONALS AND OTHER INDIVIDUALS PRESENTED IN THE SERVICE IS COMPILED FROM PUBLIC GOVERNMENT RECORDS. CMS OPEN PAYMENTS DATA IS ATTESTED BY THE REPORTING ENTITIES AND IS NOT VERIFIED BY CMS OR BY THE COMPANY. THE INCLUSION, RANKING, OR SCORING OF ANY INDIVIDUAL IN THE SERVICE IS A STATISTICAL MEASURE OF PUBLICLY REPORTED ACTIVITY ONLY; IT DOES NOT IMPLY ANY ENDORSEMENT BY OR OF THAT INDIVIDUAL OR BY ANY GOVERNMENT AGENCY, AND IS NOT AN EVALUATION OF ANY PROVIDER'S QUALITY OF CARE, PROFESSIONAL COMPETENCE, OR FITNESS FOR ANY PURPOSE. FDA MAUDE ADVERSE-EVENT DATA REFLECTS REPORTING ACTIVITY ONLY AND, PER FDA GUIDANCE, MAY NOT BE USED TO EVALUATE OR COMPARE ADVERSE-EVENT RATES ACROSS DEVICES OR TO ESTABLISH CAUSATION.

9. Limitation of Liability

IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • USE OF OR INABILITY TO USE THE SERVICE;
  • RELIANCE ON ANY OUTPUT, REPORT, OR ANALYSIS PRODUCED BY THE SERVICE;
  • ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR PERSONAL INFORMATION;
  • ANY INTERRUPTION OR CESSATION OF THE SERVICE;
  • ANY BUGS, VIRUSES, OR SIMILAR ISSUES TRANSMITTED THROUGH THE SERVICE;
  • ANY ERRORS OR OMISSIONS IN ANY CONTENT; OR
  • ANY THIRD-PARTY CONDUCT ON THE SERVICE.

THE TOTAL AGGREGATE LIABILITY OF THE COMPANY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED US DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any User Content you submit or transmit through the Service.

11. Dispute Resolution and Arbitration

Please read this section carefully — it affects your legal rights.

Any dispute arising from or relating to these Terms or the Service shall be resolved by mandatory binding arbitration administered by the American Arbitration Association (AAA) under its rules, conducted in Wilmington, Delaware. Each party bears its own arbitration costs; filing fees are split per AAA rules.

Class action waiver: All claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

Small claims exception: Either party may bring qualifying individual claims in small claims court.

Injunctive relief exception: The Company may seek injunctive or other equitable relief in any court of competent jurisdiction for actual or threatened infringement of intellectual property or unauthorized access to the Service.

30-day opt-out: You may opt out of this arbitration agreement by sending written notice to support@caduvo.com within 30 days of first using the Service.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions. You consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any action not subject to arbitration.

13. Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

14. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements. Failure to enforce any right or provision is not a waiver of that or any other right or provision. No waiver shall be effective unless in writing and signed by the Company.

15. Force Majeure

The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, third-party service failures, infrastructure failures, or internet or power outages.

16. Privacy Policy

Our Privacy Policy describes how we collect, use, and share your information and is incorporated by reference into these Terms.

17. Contact

Questions about these Terms: support@caduvo.com.